IT Help Desk - Washington DC

Job description

IT Help Desk Support Specialist to perform client and end-user assistance as well as some project work. You will provide first line hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment. Working within our ticketing system, you will manage issues and communicate with relevant parties and managers. You will be providing local and remote support to computers, tablets, phones, servers and network equipment. This position will be required to participate in an afterhours On-Call rotation shift.


Ability to work through problems that arise in a desktop environment

Experience with Helpdesk ticketing systems

Experience with virus and spyware removal on networks and individual systems

Experience with MS Office 365 suite of solutions

Exceptional customer service skills

Excellent administrative and documentation skills

Ability to Multi-task

Additional skills a plus, but not required:

Familiarity with Citrix environments and Citrix Management

Knowledge of Virtualization - VMWare and Hyper-V environments

Knowledge of scripting and group policies

Experience with ConnectWise