The IT Help Desk Support Specialist to performs client and end-user assistance as well as some project work. You will provide first line hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment. Working within our ticketing system, you will manage issues and communicate with relevant parties and managers. You will be providing local and remote support to computers, tablets, phones, servers and network equipment. This position will be required to participate in after hours On-Call rotation shift.
Additional skills a plus, but not required: