IT Help Desk - Washington, D.C.

Job description

The IT Help Desk Support Specialist performs client and end-user assistance as well as some project work. You will provide first line hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment. Working within our ticketing system, you will manage issues and communicate with relevant parties and managers. You will be providing local and remote support to computers, tablets, phones, servers and network equipment. This position will be required to participate in after hours On-Call rotation shift.


  • Ability to work through problems that arise in a desktop environment
  • Experience with Helpdesk ticketing systems
  • Experience with virus and spyware removal on networks and individual systems
  • Experience with MS Office 365 suite of solutions
  • Exceptional customer service skills
  • Excellent administrative and documentation skills
  • Ability to Multi-task

Additional skills a plus, but not required:

  • Familiarity with Citrix environments and Citrix Management
  • Knowledge of Virtualization - VMWare and Hyper-V environments
  • Knowledge of scripting and group policies
  • Experience with ConnectWise¬†